This Refund Policy governs all refund requests for services provided by Logic Technology Service Private Limited ("Logic-Tech"). We are committed to delivering high-quality analytics services and handling refund requests fairly and transparently.
All refund requests must be submitted in writing to info@logictech.site with your project reference number and a detailed description of the issue.
1. General Refund Principles
Logic-Tech provides professional analytics services that involve significant investment of expert time, infrastructure, and resources. Refunds are evaluated on a case-by-case basis in accordance with this policy and the specific terms of your Statement of Work (SOW).
2. Advance Payment
The advance payment (typically 50% of the total project value) is non-refundable once project work has commenced, as it covers the cost of initial discovery, architecture design, team allocation, and project setup. If Logic-Tech cancels the project before commencement for any reason, the full advance payment will be refunded within 10 business days.
3. Milestone-Based Refunds
For milestone-based projects:
- Payments for completed and accepted milestones are non-refundable
- If a project is terminated after a milestone payment but before the next milestone is completed, a partial refund may be issued for work not yet commenced, at Logic-Tech's sole discretion
- Milestone acceptance is deemed to occur if no written objection is raised within 7 business days of delivery
4. Grounds for Refund
Refunds may be considered in the following circumstances:
- Non-Delivery: Logic-Tech fails to deliver agreed deliverables within the timeframe specified in the SOW, and the delay is solely attributable to Logic-Tech (not client delays or data availability issues)
- Material Defects: Deliverables contain material defects that Logic-Tech is unable to rectify within a reasonable remediation period (typically 30 days)
- Scope Misrepresentation: Logic-Tech materially misrepresented its capabilities or the scope of services in the proposal
5. Refund Process
Upon receipt of a valid refund request:
- Logic-Tech will acknowledge receipt within 3 business days
- A senior team member will review the request and respond with a decision within 15 business days
- Approved refunds will be processed within 10 business days of approval
- Refunds will be issued via the original payment method or NEFT/RTGS bank transfer
6. Non-Refundable Items
The following are not eligible for refund under any circumstances:
- Third-party software licences or cloud infrastructure costs procured on the client's behalf
- Consulting fees for completed discovery and strategy sessions
- Training and knowledge transfer sessions that have been delivered
- Payments for services where the client has failed to provide required data, access, or cooperation within agreed timelines
7. Disputes
If you disagree with a refund decision, you may escalate to our Managing Director at info@logictech.site. Unresolved disputes will be handled in accordance with the dispute resolution provisions in our Terms of Service.
8. Contact
For refund requests or queries: info@logictech.site | +91 98765 43210